سياسة الخصوصيةPrivacy Policy

Introduction

This policy explains how Modern Vet Clinic (عيادة مودرن فيت البيطرية, "the Clinic", "we") collects, uses and protects your personal data when you visit the clinic or contact us by phone, via WhatsApp, or through this website.

Data we collect

• Contact details: name and mobile number.
• Pet details: name, species, age, medical history and vaccination records.
• Appointment, visit and billing records.
• Messages you exchange with us on WhatsApp or any other channel.

How we use your data

• To book, confirm and remind you of appointments.
• To remind you of vaccinations and routine follow-ups.
• To send care and follow-up instructions after treatment or surgery.
• To answer your questions, provide our services and issue invoices.
• To comply with the laws and regulations of the Kingdom of Saudi Arabia.

WhatsApp communication

We use the WhatsApp Business Platform provided by Meta to communicate with our clients. We only message clients who have given us their number, and messages are limited to clinic-related matters such as appointments, vaccinations and follow-ups. You can ask us to stop these messages at any time by telling us on WhatsApp or by calling us.

Data sharing

We do not sell or rent your personal data. We may share limited data only with:

• Service providers acting on our behalf, such as Meta for delivering WhatsApp messages, only as needed to provide the service.
• Government authorities where required by law.

Retention and security

We keep your data for as long as needed to provide our services or as required by law, and we apply appropriate administrative and technical measures to protect it from unauthorized access.

Your rights

Under the Saudi Personal Data Protection Law, you may request access to, correction of, or deletion of your data, or object to its use for certain purposes. To make a request, contact us using the details below.

Changes to this policy

We may update this policy from time to time. The latest update date is shown at the top of this page.

Contact us